PACT ACT Vape Mail Announcement

Starting March 27, the PACT will require online retailers to collect state and local excise taxes on vaping products and require Adult Signature (21+) upon delivery with an I.D. check. This will appear as an additional fee of $7.99 on top of the shipping charge upon checkout. As a result of this, every package will have to be shipped via Priority Mail as this is the only mail option that shipping carrier offers that will allow for an Adult Signature upon delivery. Other compliance requirements include labeling and packaging, record-keeping, and State and Federal registration and reporting.

In addition to these requirements, the major shipping carriers (UPS, FedEx, DHL) soon will no longer be shipping vaping products. However, lush ice vape is committed to providing vaping products to as many customers as possible.  Our team will be implementing and using a new shipping solution that complies with the different state and federal laws.

Unfortunately, we may not have full shipping coverage for the initial rollout. Therefore, we may not be able to serve our entire customer base due to a lack of carrier service. However, we are constantly looking into ways to expand shipping to all locations. Shipping options, costs, and coverage area will be made available during the checkout process once this carrier has become available on our site.

Adult Signature Confirmation

In accordance with local jurisdiction and laws, all orders require the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation. This delivery service requires an additional charge of $7.99, and the rates will be reflected during the checkout process.

If it’s more convenient for you, we’re able to ship your vape gears to a business address.

* Please note that we Cannot ship to P.O. Boxes within any of the States that
require an Adult Signature upon delivery.

Shipping Restrictions

As it is now, we are not shipping to these states/municipalities due to specific state regulations:

• Utah
• Vermont

PUDOpoint – Pick-Up Option at a Local Business

We are proud to partner with PUDOpoint for Pick-Up counters in convenient locations close to you!

We will ship your order to the PUDO location you have selected at checkout based on Zip Code search. When the package arrives, you’ll receive an email notification that it is ready for pick-up with the address location, Order Number, and business operation hours.

You can choose a pick-up time that’s convenient for you without worrying about packages left at your door.

Shipment processing time

We will be processing and shipping orders during our normal business hours:

Mon – Fri: 10:00AM – 5:00PM
Sat: 10AM – 2:00PM

Free Domestic U.S. Shipping on Orders Above $99

Option available whenever the final cart price is above $99, excluding applicable sales tax, excise tax, and discount code. You must select Free Shipping during checkout to be eligible. Please note that we prioritize all paid shipping customers before Free Shipping orders.

Shipment confirmation and order tracking

Once we process an order, the tracking information is sent via email to the email address used during checkout by the customer. 

In the event that an item is missing on an order, lush ice vape may issue a refund/credit for the missing items to ensure that your order is delivered as soon as possible.

Confirmation of Purchases

If you live in the State of California and make a purchase on our website, we are then required, in accordance with California law, to make one phone call using an auto dialer and pre-recorded message to the phone number provided at checkout. This is only to confirm your order and this will occur after every purchase made. The phone call will be made at 5:00 PM PST, daily, after which we will then proceed to process your order.*

*​Please note that this may add an additional 1-2 business days prior to shipping your order.

Shipments Outside of The United States

Note that when you purchase a product that originates from the United States,
you are responsible for any Customs Duties, Taxes and possibly brokerage and
handling fees associated with the purchase.

IMPORTANT NOTICE:

If a package fails to be delivered due to any of these listed reasons, the package will be marked as abandoned. The recipient assumes full responsibility for ALL fees associated with the failed delivery.

– Incorrect address
– Customs interception
– Country specific import laws
– Delivery refusal

Discreet Billing & Shipping 

To ensure your privacy, we ship all packages, unless otherwise specified, in a
plain envelope with no product labels of any kind. The name that appears on
your billing statement will not reference any particular product. Your billing
statement will reflect “LUSH ICE  TOBACCO PRODUCTS” upon purchase.

Please note that the shipping label will have our Company name listed, as this is required by law.*

*State-Specific laws require that this text is clearly visible on the shipping label:
“Contains Tobacco Products”.

We are not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

Price Matching

We are committed to offering you the best prices possible. If you find a lower price on an identical item in a US based store or a US Online retailer (factoring in shipping and delivery fees) currently in stock, we’ll be glad to match the competitor’s price.

State Regulations

Orders with prohibited items will be removed and cancelled from the order, subject to the entire order being cancelled and refunded while the rest of the package will be processed normally.